Terms & Conditions
By booking a trip with Dolce Vita, the participant agree with the statements below:
1. Registration & Payment
A registration by e-mail or through our website is a legally binding. You will receive a written confirmation by email. As part of your reservation we ask you to pay 50% of the total amount of your trip cost as a deposit. The remaining 50% is to be paid upon receiving our invoice. (20 days maximum time to complete the transaction.)
2. Small Groups
Dolce Vita only guides small groups. If the required minimum number of clients according to the description is not reached, we will find an individual solution I.E. surcharge for a private trip.
3. Change of program
Dolce Vita Bike Co reserves the right to make alterations.
4. Cancellation by Dolce Vita
We reserve the right to cancel a trip if the minimum number of clients for a trip is not fulfilled or in the case of unforeseen events. We will inform you at the latest two weeks prior to the trip. In such a case, refund of payments received by AVF shall be returned in full. Further claims cannot be made. Please ensure you have adequate holiday cancellation insurance in place prior to booking.
5. Cancellation by the participant
All cancellations have to be made in writing and sent by mail or email to Dolce Vita Bike Co. Cancellation assessments will cost €150. Cancellations where a replacement cannot be found, will have the following fees:
- 60 – 31 days prior to your trip: 10%
- 30 – 16 days prior to your trip: 50%
- 15 – 7 days prior to your trip: 75%
- 6 – 1 days prior to your trip: 100%
6. Insurance and Risks
You are aware that biking is a dangerous activity and you understand that you, and every member of your group need appropriate insurance cover for the activity, which takes place in occasionally very remote areas. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs while you are on holiday with us.
In addition, Dolce Vita Bike Co cannot take any responsibility for damage or loss to property (e.g. bikes) and / or individuals, due to unsatisfactory condition of your, or any other rider’s bike, (including rented bikes). The condition of bikes can be affected by use or transport.
It is mandatory to wear a certified helmet. Bike servicing and maintenance is the respective owner’s / hirer’s responsibility.
Dolce Vita Bike Co cannot take any responsibility for injuries to individuals during our rides. We are professional guides, but cannot control what you do on your bike. Riding in control and within your own limit is your responsibility. If in doubt at any point please get off and walk as much as you need to.
If you don't have your travel and activity insurance, you can buy it HERE.
7. Court of jurisdiction
The district court of Aosta is agreed as court of jurisdiction.